Terms And Conditions

Artwork Guidelines

  • Please supply design files in a workable format should you require changes, word, excel and power point are not classified as design files.
  • High resolution files are preferred to assist with print quality, we cannot guarantee quality of files not supplied in a print ready high resolution
  • If Drop Shadow, Lenses, Transparencies and RGB colour have been used in the design, there is a large possibility it will not print correctly, please convert into high resolution JPEGS before the PDF is created, please ensure all fonts have been embedded or converted to curves. If you did not create your artwork, please check this with the designer that did.
  • Images from the internet are most likely unsuitable, please check with us first to avoid disappointment
  • While all efforts are made for us to ensure quality and colour quality, final onus is on the client to supply correct artwork
  • Copyright act – The Artist accepts no responsibility for an logos or copyrighted images that are supplied to us for print
  • Colours will be matched up as closely as possible

Delivery

  • Our turnaround time is 7-10 working days. Jobs required in less time than the specified time MAY carry a rush fee to accommodate for the extra delivery – please check with us if we can assist in a shorter timeframe with an alternative option.
  • The Turnaround time commences on final approval of artwork
  • We will inform you should an item be out of stock and we are unable to assist in the desired time
  • Minimal Delivery fee will apply on all deliveries

Payment

  • A 50% deposit is required on all jobs
  • Goods not collected within 3 months may be sold to cover costs
  • All items remain property of RKS Marketing (Pty) Ltd Trading as The Artist until paid for in full, we reserve the right to take back our items should they not be paid for after delivery
  • We do not accept loss due to fire, theft, flood  or any other circumstance beyond our control